Before you contact support
- Close and reopen Cody's Collectathon.
- Check the storefront you used for an available game update.
- Restart the device if the problem involves audio, input, display, or resuming from sleep.
- Try the same action once more and note exactly where the result changes from what you expected.
What to include
- The storefront and platform you are using.
- Your device model and operating-system version.
- The game version shown by your installed copy.
- The cavern or menu where the problem occurred.
- Short, numbered steps that reproduce the problem.
- What you expected to happen and what happened instead.
- A screenshot or short recording when it helps explain the result.
Please do not send passwords, payment details, store credentials, private encryption keys, or other sensitive information. Purchase and payment questions should be handled through the storefront used for the transaction.
Contact
Email support at Public support email required before upload.
Community Game Packs
Public account-based submissions, recommendations and reports are not open yet. On the development PC, the community collection connects to a separate local test service for trying the submission and moderation workflow with simulated profiles.
For a downloaded-pack problem, include its title, Pack ID, revision, the game version and the exact error message. For a concern about published content, include the pack page link and a short explanation.
Storefronts
Use the same storefront for updates and purchase support that you used to obtain the game.